Pure Magic

Common Questions

• How fast will I receive my work?
  Most requests are completed within about 7 working days. Complex work may take longer — we'll give you a timeline upfront. Sprints follow a project schedule we agree on together.
• What if I don't like the work?
  Each package includes a defined number of revision rounds. We'll use those rounds to refine the work based on your feedback. Once the included revisions are used, additional revisions can be added at our standard rate.
• Do you work with our existing team?
  Yes. We integrate through Slack and adapt to your workflows. We can work alongside your engineers, or ship independently if you don't have a technical team yet.
• What does the process look like?
  An initial conversation (free, no obligation) → If there is a fit, we send a project proposal with scope, budget, and timeline → Once the proposal is approved and the 50% deposit is paid, we begin the project → Research and strategy → Design execution → Delivery and included revisions. The process is transparent, structured, and collaborative throughout.
• How do you use AI in your process?
  AI helps us move faster on the work around design — research, exploration, documentation, and engineering handoff. The actual experience is designed by us, with human judgment, taste, and intention at every step. We don't use AI to decide what your product should look or feel like. We use it to create better documentation, richer engineering deliverables, and a structured Markdown design system your team can use to build and scale the experience consistently.
• We have an idea, but it is still messy. Is that too early?
  Quite the opposite. The earlier we get involved, the more we can save you from expensive rework later. We are used to finding clarity within chaos — vagueness is not the problem. Not wanting to refine it is.
• Can you help us look credible without looking like a knockoff?
  That is exactly our core competency. We don't copy styles, we help you find your unique visual language. Every project starts from Brand Strategy, not from a Pinterest moodboard.
• Why work with a small studio instead of a big agency?
  Big agencies have resources, but your project may not be their priority. We cap at 3 active engagements — you work directly with partner-level designers. No reporting chains, no handoffs, no pitch team that disappears after the proposal.